John : If you do not receive your new replacement unit within 7 to 10 business days, please contact our Consumer Care Center at 1-800-682-7664 and a representative will assist with the status of your replacement. Hours of operation are Monday – Saturday 8:00 AM – 11:00 PM ET and Sunday 9:00 AM – 6:00 PM ET.
chiligrrl: how do i ensure the bulb doesn't go out again?
John : Take care of the safety precaution which is mentioned in the user manual, Tina.
chiligrrl: i'm reading the manual and it doesn't say anything about how to care for the UV light
John : Do you want me to forward the request for the bulb, Tina?
John : UV clean technology helps kill germs on your brush head
John : All around clean reflection for optimal results
John : Simple push of the button safeguards against germs.
John : Auto shut-off turns off after 10-minute cycle is complete.
John : Hygienic storage for your brush head.
chiligrrl: no i understand what it's for.
chiligrrl: anyway, thanks. i'll take the replacement bulb and hope that solves my problem
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